RIDE MY CARS REFUND AND CANCELLATION POLICY
Official framework governing transaction rules, service cancellation matrices, processing mechanisms, security deposit holds, and dispute escalations.
I Article I — General Service Provisions & Transaction Rules
1.1 Financial Scope: New Development Finance Group LLC/PTY LTD ("Ride My Cars") operates a multi-modal mobility platform. This Refund and Cancellation Policy establishes the legal and financial terms governing booking cancellations, grace windows, deposit refunds, late cancellation penalties, and financial settlement across all verticals.
1.2 Harmonization: This Policy operates in strict harmony with our Terms & Conditions and Privacy Policy.
II Article II — Service-Specific Cancellation and Refund Matrix
1. Ride (On-Demand Hailing)
- Free cancellation within 2 minutes of driver acceptance (or anytime prior to driver acceptance).
- After 2 minutes of driver acceptance, a standard Cancellation Fee applies to compensate driver time and fuel.
2. Chauffeur & Dedicated Driver Hiring
- 24+ hours before pickup: 100% refund of booking deposit.
- 12–24 hours before pickup: 50% refund of booking deposit.
- Less than 2 hours before pickup: Booking deposit is forfeited.
3. Vehicle Rentals
- 48+ hours before pickup: Full 100% refund of booking amount.
- Within 48 hours of pickup: Late Cancellation Penalty equal to one full day's rental fee (`daily_rate`). Remaining eligible balance is refunded to the original payment instrument.
- No-Show Rule: Failure to collect the vehicle within 2 hours after the scheduled pickup window without an approved in-app extension constitutes a No-Show. A No-Show forfeits that day's booking value and releases the vehicle back to rental inventory.
4. Package Delivery
- Cancellation before the courier takes physical possession is free of charge.
- After courier arrival or parcel collection, the booking fee becomes non-refundable. Additionally, a Return-to-Sender Fee equal to the base transit rate applies.
III Article III — Processing Mechanisms and Disbursement Timelines
3.1 Original Instrument Rule: Approved refunds must be returned to the original payment instrument used for the booking (Stripe credit/debit card, PayPal account, Apple Pay, or Mobile Money wallet).
3.2 Regional Disbursement Timelines:
IV Article IV — Security Deposit Holds and Releases
4.1 Authorization Holds: Temporary security deposit holds authorized during vehicle rentals are automatically released upon vehicle return following pre-and-post inspection clearance.
4.2 Deductions & Terms Cross-Link: If verifiable damage, fuel deficits, or late return penalties are incurred, deductions are charged against the security hold as stipulated in Article XI of the Ride My Cars Terms and Conditions.
V Article V — Escalation & Administrative Arbitration
5.1 Dispute Filing: Customers may submit refund/cancellation disputes through the internal dashboard or by emailing disputes@ridemycars.com.
5.2 Mandatory 72-Hour Filing Deadline: All dispute claims MUST be submitted within 72 hours of the disputed charge. Submissions past 72 hours undergo administrative review without guaranteed financial remedy.
Parent Corporate Entity: New Development Finance Group
Department: Legal, Risk & Compliance Department
🇺🇸 USA HQ: 4301 Saddle River Drive, Bowie, MD 20720, United States
🇿🇦 South Africa Hub: 11 Corona Road, Sandhurst, Sandton, Gauteng 2196, South Africa
🇬🇭 Ghana Hub: No 1 Airport Square, 8th Floor, Airport City, Accra, Ghana
Contact Telephone: +1 855 203 3177
Disputes Email: disputes@ridemycars.com